Get in Touch With Us
Got a question about one of our reviews, spotted something that needs correcting, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch slightly during busier periods.
If you can, tell us straight away what your message is about. A quick line such as "correction request" or "bonus terms query" in the subject means we can route it to the right person and get back to you faster.
What You Can Get in Touch About
- Questions about our reviews — if anything about how we assess casino sites not on GamStop, welcome offers, wagering requirements or payment methods is unclear, ask us directly.
- Corrections — bonus terms, minimum deposits, withdrawal limits and licensing details change. If you think something on our Trusted Non GamStop Casinos UK page or elsewhere is out of date, tell us and we will check it against the operator's current terms.
- Feedback and topic suggestions — if there's a subject around online casinos, sports betting or payments not on GamStop that you would like covered in more depth, let us know.
- Partnership or editorial enquiries — if you represent a casino operator, software provider or another organisation and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about a casino's practices — if you have had a difficult experience with a withdrawal, a complaint that wasn't resolved, or unclear bonus terms at a non GamStop casino, we want to hear the details.
What We Cannot Help With
We are a review and guide site, not a casino operator, a payments processor or a regulator. We cannot process your deposits or withdrawals, resolve an account dispute on your behalf, or reverse a decision made by a casino's support team. For disputes with a specific site, you will usually need to go through that casino's own complaints procedure first, and escalate to any dispute resolution service it names in its terms if that does not work.
If you are concerned about your own gambling, or that of someone close to you, please say so in your message. We can point you towards general information, but for direct support we would always encourage contacting GamCare or using tools such as GAMSTOP, deposit and loss limits, or third-party blocking software, rather than relying on us to intervene.
What Happens After You Write to Us
Every message is read by a real person on our team, not filtered through a bot. Depending on what you have asked, we may:
- Reply directly with the answer or the information you need.
- Pass your correction or update through to whoever maintains that page, and let you know once it has been checked.
- Ask a follow-up question if we need more detail to act on your feedback properly.
We aim to reply within two working days. If your enquiry is complex — for example, a detailed complaint about a casino not on GamStop — it may take a little longer while we verify the details.
Before You Contact a Casino Directly
If your query is really about a specific operator's account, bonus or withdrawal, it is usually faster to go to that casino's own customer support first, since we are not able to access or amend individual player accounts. Our reviews, including the write-ups on our Trusted Non GamStop Casinos UK page, are based on published terms and public information rather than live account access, so a casino's support team will always have more visibility over your specific case than we do.
A Note on Accuracy
We keep our content as current as we reasonably can, but bonus terms, wagering requirements and payment options at casinos not on GamStop change without much notice. Reader feedback is one of the ways we catch this, so if something looks wrong or out of date, telling us genuinely helps other readers as well as us.
Thank you for taking the time to read this far — we look forward to hearing from you.